Drive problems

Identify hard disk drive problem symptoms and what corrective actions to take.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, type 7891 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom Action
Not all drives are recognized by the disk drive firmware or operating system.
  1. Run diagnostics
  2. Reseat the drive
  3. Run the diagnostics again
  4. If the remaining drives are recognized, replace the drive that you removed with a new one.
System stops responding during drive operating system commands to test or look for bad blocks.
  1. Run diagnostics
  2. Reseat the drive
  3. Run the diagnostics again
  4. If the drive diagnostic test runs successfully, replace the drive you removed with a new one.
Parent topic: Troubleshooting tables

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