Software problems

Use this information to recognize software problem symptoms and to take corrective actions.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, type 7891 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom Action
You suspect a software problem.
  1. To determine whether the problem is caused by the software, make sure that:
    • The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software.
      Note: If you have just installed an adapter or memory, the blade server might have a memory-address conflict.
    • The software is designed to operate on the blade server.
    • Other software works on the blade server.
    • The software works on another server.
  2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
  3. Contact your place of purchase of the software.
Parent topic: Troubleshooting tables

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