When a blade server is installed in the BladeCenter S chassis,
the advanced management module initiates
communication with the service processor on the blade server. Disruptions
in this communications results in service processor communication errors being
logged in the advanced management module event
log. These errors are typically caused by problems in firmware or configuration
(either on the advanced management module or
on the blade server).
Problem
You installed a new blade server in the BladeCenter S chassis, and
the advanced management module log
is displaying service processor communication errors.
Investigation
Perform these steps to resolve the
problem:
- Verify that the blade server machine type and service processor (or BMC)
firmware level is supported by the BladeCenter S chassis.
- Check to see if there are any other working blade servers that are the
same machine type and firmware level.
- Go to the Sofware and device drivers - IBM BladeCenter and
verify that the advanced management module firmware
and the blade server service processor (BMC) firmware supports the blade server.
If not, update the advanced management module and
blade server firmware.
- Log in to the advanced management module Web
interface and view the event log to determine how many blade servers are having
service processor communications errors. If multiple blade servers have having
service processor communications errors, restart the advanced management module.
If that resolves the error, continue monitoring the advanced management module for
these errors.
- Install the blade server into a blade server bay that is known to be working
in another BladeCenter S chassis that
has a working blade server of the same machine type. If the blade server works,
the problem might be the blade server bay on the BladeCenter S chassis.
Contact IBM support.
- Check the IBM Support Web site to see if advanced management module firmware
updates or blade server service processor firmware updates address the error.
If not, contact IBM support.
- Update the service processor firmware on the blade server.
If the failure occurs during the update process or the problem persists after
updating the firmware, replace the planar on the blade server.
