IBM® BladeCenter® Service Advisor provides a method to notify authorized service and support representatives on selected issues.
When a serviceable event that has been designated as a call home event is detected, a message is written in the event log and any configured alerts will be sent. The information gathered by Service Advisor is the same information that is available if you save service data from the advanced management module Web interface.
After gathering the information, Service Advisor automatically initiates a call to IBM. Upon receipt of the information, IBM returns a service request ID, which is placed in the call home activity log.
On the Event Log page of the advanced management module Web interface, you can choose to select the Display Call Home Flag checkbox. If you select the checkbox, events are marked with a C for call home events and an N for events that are not called home. In addition, you can filter the event log based on this setting.