Service Advisor

Select Service Tools → Service Advisor to set up the BladeCenter Service Advisor to automatically send hardware and firmware serviceability information to IBM.

Note: Although Service Advisor can send alerts 24 hours a day, 7 days a week, your service provider will respond according to the arrangement that you have in place with them. Please contact them if you have any questions. For information about the terms of the warranty and getting service and assistance, see the Warranty and Support Information document for your BladeCenter device. You can obtain up-to-date information about your BladeCenter device at http://www.ibm.com/bladecenter/.

The Service Advisor Activity Log tab displays all events that can be reported. Click the Call Home Exclusion List link to select events that should not be reported (contact IBM before using this feature). The Service Advisor Settings tab allows you to define the service advisor contact and configuration information. The Manual Call Home and Test Call Home tabs allow you to generate test messages. The first time you configure the BladeCenter Service Advisor, or if the management module firmware was reset to the default values, you will need to view and accept a license agreement, define your contact information, and enable the service advisor feature. See IBM Service Advisor for additional information and instructions.

Note: If you are using a Linux TFTP server to send hardware and firmware serviceability information to IBM, you will need to modify the TFTP configuration file. See Configuring Linux TFTP server.