Configuring Service Advisor

You can set up the BladeCenter Service Advisor to automatically send hardware service information to IBM.

1. Log in to the management module on which you want to activate the Service Advisor. For more information, see Starting the management-module web interface.
2. In the navigation pane, click Service Tools → Service Advisor. If this is the first time you select this option, or if the management module firmware was reset to the default values, you will need to view and accept the license agreement.
   1. Click View terms and conditions to view the Service Advisor agreement.
   2. Click I accept the agreement on the terms and conditions page to close the page.
   Notes:

   • The Call Home feature is disabled by default, and will connect to IBM Support only when enabled.
   • The Call Home feature transmits data that includes BladeCenter unit inventory and status. To download this information to a local file, see AMM Service Data.
   • Service data included in a Call Home report will be used for debugging purposes according to the Terms and Conditions that were accepted prior to before enabling Service Advisor. The link to View Terms and Conditions is on the main Service Advisor page.
   • None of the information in the Call Home report contains client data from the servers or the I/O modules.
3. Click the Service Advisor Settings tab to define the contact information. A page similar to the one in the following illustration is displayed. In this illustration, the fields contain sample entries.
   
4. Click Enable IBM Support. The Service Advisor Activity Log page now displays two additional tabs, Manual Call Home and Test Call Home.
5. Click the Service Advisor Settings tab and fill out the contact information fields.

   IBM Service Support Center

   Use this dropdown list to select the country for your IBM Service Support Center. If you do not see your country listed, the electronic service is not supported for your country contact.

   Company Name

   Use this field to indicate the company or organization that controls the management module. This field can contain a maximum of 60 characters.

   Contact Name

   Use this field to indicate the person responsible for the management module. This field can contain a maximum of 60 characters.

   Phone

   Use this field to indicate the contact phone number.

   E-mail

   Use this field to indicate the email address of the person responsible for the management module.

   Address

   Use this field to indicate the street address of the company or organization that controls the management module.

   City

   Use this field to indicate the city of the company or organization that controls the management module.

   State/Province

   Use this field to indicate the state or province in which the management module is located. This field can contain a maximum of 30 characters.

   Postal code

   Use this field to indicate the postal code.

   Outbound connectivity

   Use the radio button in this section to indicate whether or not you need to use a proxy.

6. Click Save. The Service Advisor page is displayed.
7. If your BladeCenter unit needs to use an HTTP proxy, fill in the Proxy Location, Proxy Port, User Name, and Password fields.
   
   Notes:

   • The proxy server will enable the advanced management module to call home from behind some firewalls.
   • The proxy server must support connections to port 443 and port 80.
   • All communications with IBM Support are handled through TCP sockets that are originated by the advanced management module, and use SSL to encrypt the data that is being sent and received.
8. Select Enable Report to FTP/TFTP Server to send hardware serviceable events and data to the FTP/TFTP site that you specify. If this feature is enabled, fill in the additional configuration fields that are exposed; then, click Save FTP/TFTP Server.