Explanation
The attempt to call home the specified event was not successful.
Severity
Warning
Alert Category
Chassis/System Management (Warning)
-
mmTrapChassisN
Log Source
SERVPROC
Automatically notify service
No
Recoverable
No
Example Message
- Event 0x00026801 Call Home failed for 'SERVPROC'. Connection Path Error. Please verify network setup.
- Event 0x00026801 Call Home failed for 'SERVPROC'. [114] Electronic Service not available at selected Support
- Event 0x00026801 Call Home failed for 'SERVPROC'. [1020] Invalid value 'AB' in field 'MACHINE_TYPE'.
- Event 0x00026801 Call Home failed for 'SERVPROC'. [1110] Authentication Error. Please verify Service Advisor settings and test call home.
- Event 0x00026801 Call Home failed for 'SERVPROC'. Authentication Error. Please verify Service Advisor settings and test call home.
- Event 0x00026801 Call Home failed for 'SERVPROC'. [9001] General Error.
- Event 0x00026801 Call Home failed for 'SERVPROC'. General Error.
Alarm Panel LED (BC T and BC HT)
Minor
User response
Perform these steps:
- Verify that the proxy settings for Service Advisor are correct.
- Attempt to perform a test call home.
- Check the network connectivity between the advanced management module and the external Internet.