Storage drive problems

Use this information to resolve storage drive problems.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • See Parts listing, Types 8014, 8028 and 1916 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom Action
Not all storage drives are recognized by the Fixed Disk or SAS Attached Disk diagnostic test.
  1. Remove the storage drive that is indicated by the diagnostic tests. See Removing and replacing blade server components.
  2. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again. See Diagnostic tools.
  3. If the Fixed drive or SAS Attached Disk diagnostic test runs successfully, replace the storage drive that you removed with a new one. See Removing and replacing blade server components.
The blade server stops responding during the Fixed Disk or SAS Attached Disk diagnostic test.
  1. Remove the storage drive that was being tested when the blade server stopped responding. See Removing and replacing blade server components.
  2. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again. See Diagnostic tools.
  3. If the Fixed drive or SAS Attached Disk diagnostic test runs successfully, replace the storage drive that you removed with a new one. See Removing and replacing blade server components.
A storage drive passes the Fixed Disk or SAS Attached Disk diagnostics test, but the problem remains.
  1. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again. See Diagnostic tools.
  2. If the Fixed drive or SAS Attached Disk diagnostic test runs successfully but the storage drive continues to have a problem, replace the drive with a new one.
Parent topic: Troubleshooting tables