Memory self tests

Use this information to diagnose and resolve memory-self test errors.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Types 8014, 8028 and 1916 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Error code Description Action
210-000-000 Passed the memory self test. N/A
201-811-xxx Aborted the memory self test because the test was unable to locate the _SM_ key when locating the SMBIOS structure data.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  3. Rerun the test. See Diagnostic tools.
  4. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
  5. Rerun the test. See Diagnostic tools.
201-812-xxx Aborted the memory self test because the SMBIOS type 0 structure indicates a non-supported, invalid machine ID.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  3. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
  4. Rerun the test.
201-815-xxx Aborted the memory self test because of a programming error in the Quick Memory menu item selection process.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (Diagnostic tools). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA.
  3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  4. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-818-xxx Aborted the memory self test because the test was unable to locate the _SM_ key when locating the SMBIOS structure data for the memory information.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  3. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-819-xxx Aborted the memory self test because the START-END address ranges are located in the restricted area of memory.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (Diagnostic tools). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA.
  3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  4. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-877-xxx Aborted the memory self test because the Mirroring feature is enabled.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Press F1 during start up and turn off the Mirroring feature; then, rerun the test. See Diagnostic tools.
  3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  4. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-878-xxx Aborted the memory self test because the Sparing feature is enabled.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Press F1 during start up and turn off the Mirroring feature; then, rerun the test. See Diagnostic tools.
  3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  4. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-885-xxx Aborted the memory self test because the microprocessor does not support MTRR functions and cannot de-cache available memory.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (Diagnostic tools). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA.
  3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  4. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-886-xxx Aborted due to a program error in the E820 function call, which indicates there is not enough available memory for testing.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  3. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-894-xxx Aborted due to an unexpected error code.
  1. If the blade server has stopped responding, turn off and restart the blade server; then, rerun the test. See Turning off the blade server, Turning on the blade server and Diagnostic tools.
  2. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (Diagnostic tools). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA.
  3. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  4. If the component failure remains, refer to Removing and replacing blade server components to replace the failed component.
201-899-xxx The memory self test was aborted by the user. The memory self test was terminated by the user before test completion.
201-901-xxx Failed the memory self test due to a single-bit error in DIMM x OR failed the memory self test due to a multi-bit error in DIMMs x and y.
  1. If the blade server has stopped responding, turn off the blade server and pull it out of the bay to disconnect it from power. See Turning off the blade server and Removing the blade server from the BladeCenter unit.
  2. Reseat DIMM x. See Removing a memory module and Installing a memory module.
  3. Return the blade server to the blade server bay and turn on the blade server. See Installing the blade server in a BladeCenter unit and Turning on the blade server.
  4. Make sure that the DSA Diagnostic code is at the latest level; then, rerun the test (Diagnostic tools). The latest code can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA.
  5. Make sure that the system BIOS firmware is at the latest level, upgrade if necessary; then, rerun the test (Diagnostic tools). The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support Web site at http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T.
  6. If the component failure remains, refer to Removing and replacing blade server components to replace the failing DIMMs.
  7. Return the blade server to the blade server bay (Installing the blade server in a BladeCenter unit), press F1 during start up and in the Configuration/Setup Utility program > Resource Utilization section, click Available System Memory to re-enable all memory; then, rerun the test (Diagnostic tools).
Parent topic: Diagnostics