Software problems

Use this information to diagnose and resolve software problems for the blade server.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • See Parts listing, Types 8014, 8028 and 1916 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom Action
You suspect a software problem.
  1. To determine whether the problem is caused by the software, make sure that:
    • The blade server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software.
      Note: If you have just installed an adapter or memory, the blade server might have a memory-address conflict.
    • The software is designed to operate on the blade server.
    • Other software works on the blade server.
    • The software works on another server.
  2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem.
  3. Contact your place of purchase of the software.
Parent topic: Troubleshooting tables