POST error codes

Use this information to diagnose and resolve POST error codes for the blade server.

The following table describes the POST error codes and suggested actions to correct the detected problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing, Types 7871 and 1949 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a Trained service technician.
Error code Description Action
0010002 Microprocessor not supported.
  1. (Trained service technician) Reseat the following components one at a time in the order shown, restarting the server each time:
  2. (Trained service technician) Complete the following steps:
    1. Remove microprocessor 2 and restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    2. If the problem remains, remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    3. If the problem goes away, microprocessor 1 might have failed; replace the microprocessor.
  3. (Trained service technician) Replace the following components one at a time in the order shown, restarting the server each time:
001100A Microcode update failed
  1. Update the UEFI firmware (see Firmware updates.
  2. (Trained service technician only) Replace the microprocessor.
0011000 Invalid microprocessor type
  1. (Trained service technician) Reseat the following components one at a time in the order shown, restarting the server each time:
  2. (Trained service technician) Complete the following steps:
    1. Remove microprocessor 2 and restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    2. If the problem remains, remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    3. If the problem goes away, microprocessor 1 might have failed; replace the microprocessor.
  3. (Trained service technician) Replace the following components one at a time in the order shown, restarting the server each time:
0011002 Microprocessor mismatch.
  1. (Trained service technician) Reseat the following components one at a time in the order shown, restarting the server each time:
  2. (Trained service technician) Complete the following steps:
    1. Remove microprocessor 2 and restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    2. If the problem remains, remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    3. If the problem goes away, microprocessor 1 might have failed; replace the microprocessor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
  3. (Trained service technician) Replace the following components one at a time in the order shown, restarting the server each time:
0011004 Microprocessor failed BIST.
  1. (Trained service technician) Reseat the following components one at a time in the order shown, restarting the server each time:
  2. (Trained service technician) Complete the following steps:
    1. Remove microprocessor 2 and restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    2. If the problem remains, remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1; then, restart the server (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
    3. If the problem goes away, microprocessor 1 might have failed; replace the microprocessor.
  3. (Trained service technician) Replace the following components one at a time in the order shown, restarting the server each time:
0050001 DIMM disabled.
  1. If the memory module was disabled due to a memory fault, follow the procedure for that event and restart the server.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, re-enable the memory modules using the Setup utility or the Advanced Settings Utility (ASU).
005100A No usable memory detected.
  1. Make sure one or more DIMMs are installed in the server.
  2. Reseat the DIMMs and restart the server (see Removing a memory module and Installing a memory module).
  3. Make sure that the DIMMs are installed in the correct sequence (see Installing a memory module for more information).
  4. Clear CMOS memory to ensure that all DIMM connectors are enabled (see Removing the battery and Installing the battery). Note that all firmware settings will be reset to the default settings.
0051003 Uncorrectable DIMM error
  1. Refer to TIP H21455 for minimum code level.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  3. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
  4. If the problem remains, replace the affected DIMMs.
  5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  7. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
0051006 DIMM mismatch detected. Make sure that the DIMMs have been installed in the correct sequence (see Installing a memory module).
0051009 No memory detected.
  1. Make sure one or more DIMMs are installed in the server.
  2. Reseat the DIMMs and restart the server (see Removing a memory module and Installing a memory module).
  3. Make sure that the DIMMs have been installed in the correct sequence (see Installing a memory module for more information).
  4. (Trained service technician) Replace the microprocessor that controls the failing DIMMs (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
  5. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
00580A1 Unsupported DIMM populated for mirroring mode.
  1. If a DIMM connector error LED is lit on the system board, check the event logs and follow the procedure for that event and restart the server.
  2. Make sure that the DIMMs have been installed in the correct sequence for mirroring mode (see Installing a memory module).
00580A2 Invalid DIMM population for memory mode.
  1. Make sure that the DIMMs are installed in the proper sequence (see Installing a memory module).
  2. Reseat the DIMMs and restart the server (see Removing a memory module and Installing a memory module).
  3. Remove each DIMM one at a time, restarting the server after removing each DIMM until the error is gone (see Removing a memory module).
  4. Replace the failed DIMM; then, reinstall the DIMMs to their original connectors and restart the server (see Installing a memory module).
  5. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
00580A4 Memory population changed. Information only. Memory has been added, moved, or changed.
00580A5 Mirror failover detected. Information only. Memory redundancy has been lost. Check the event log for uncorrected DIMM failure events (see Error logs).
0058001 PFA threshold exceeded.
  1. Refer to TIP H21455 for minimum code level.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
  4. If the error still occurs on the same DIMM, replace the affected DIMM.
  5. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  6. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  7. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
0058004 Mirror failover complete.
  1. Make sure that the DIMMs are installed in the proper sequence (see Installing a memory module).
  2. Reseat the DIMMs and restart the server (see Removing a memory module and Installing a memory module).
  3. Remove each DIMM one at a time, restarting the server after removing each DIMM until the error is gone (see Removing a memory module).
  4. Replace the failed DIMM; then, reinstall the DIMMs to their original connectors and restart the server (see Installing a memory module).
  5. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
0058006 Spare copy failover complete.
  1. Make sure that the DIMMs are installed in the proper sequence (see Installing a memory module).
  2. Reseat the DIMMs and restart the server (see Removing a memory module and Installing a memory module).
  3. Remove each DIMM one at a time, restarting the server after removing each DIMM until the error is gone (see Removing a memory module).
  4. Replace the failed DIMM; then, reinstall the DIMMs to their original connectors and restart the server (see Installing a memory module).
  5. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
0058007 Unsupported DIMM population
  1. Reseat the DIMMs and restart the server (see Removing a memory module and Installing a memory module).
  2. Make sure that the DIMMs are installed in the proper sequence (see Installing a memory module).
0058008 DIMM failed memory test
  1. Refer to TIP H21455 for minimum code level.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  3. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFIv1.10 or newer, disconnect and reconnect the server to the power source and restart the server.
  4. Install the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
  5. If the error still occurs on the same DIMM, replace the affected DIMM.
  6. (Trained service technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  7. (Trained service technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  8. (Trained Service technician only) Replace the affected microprocessor (See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
0058009 All DIMM slots disabled. Slot 2 re-enabled, no OS boot.
  1. If you disabled the DIMM, run the Setup utility and enable the DIMM (see Using the Setup utility).
  2. Make sure that the DIMM is installed correctly (see Installing the system-board assembly for more information).
  3. Reseat the DIMM (see Removing the system-board assembly and Installing the system-board assembly).
  4. Replace the DIMM (see Removing the system-board assembly and Installing the system-board assembly).
0068001 Planar POST failure.
  1. Restart the server.
  2. (Trained service technician only) If the problem remains, replace the system board. See Removing the system-board assembly and Installing the system-board assembly.
0068002 CMOS battery cleared.
  1. Reseat the battery.
  2. Clear the CMOS memory (see System-board switches).
  3. Replace the following components one at a time in the order shown, restarting the server each time:
0068003 Event timer failure. (Trained service technician only) Replace the system board See Removing the system-board assembly and Installing the system-board assembly
2018001 PCI Express uncorrected or uncorrectable error.
  1. Reseat the expansion cards (see Removing an I/O expansion card and Installing an I/O expansion card).
  2. Replace the following components one at a time in the order shown, restarting the server each time:
2010000 PCI-X PERR
  1. Reseat the expansion cards (see Removing an I/O expansion card and Installing an I/O expansion card).
  2. Replace the following components one at a time in the order shown, restarting the server each time:
2010001 PCI-X SERR
  1. Reseat the expansion cards (see Removing an I/O expansion card and Installing an I/O expansion card).
  2. Replace the following components one at a time in the order shown, restarting the server each time:
2018002 Option Rom resource allocation failure.
  1. Run the Setup utility (see Using the Setup utility). Select Start Options from the menu and modify the boot sequence so that you change the load order of the optional-device ROM code.
  2. Run the Setup utility (see Using the Setup utility) and disable unused resource to make more space available:
    • Select Start Options
    • Select Planar Ethernet (PXE/DHCP) to disable the on-board Ethernet controller ROM.
    • Select Advanced Functions, followed by PCI Bus Control, and then PCI ROM Control Execution to disable the ROM of the adapters in the PCI slots.
    • Select Devices and I/O Ports to disable any of the on-board devices.
  3. If the problem remains, replace the following components one at a time in the order shown, restarting the server each time:
2018003 One or more option Roms were disabled.
  1. Run the Setup utility (see Using the Setup utility). Select Start Options from the menu and modify the boot sequence so that you change the load order of the optional-device ROM code.
  2. Run the Setup utility (see Using the Setup utility) and disable unused resource to make more space available:
    • Select Start Options
    • Select Planar Ethernet (PXE/DHCP) to disable the on-board Ethernet controller ROM.
    • Select Advanced Functions, followed by PCI Bus Control, and then PCI ROM Control Execution to disable the ROM of the adapters in the PCI slots.
    • Select Devices and I/O Ports to disable any of the on-board devices.
  3. If the problem remains, replace the following components one at a time in the order shown, restarting the server each time:
3018000 TPM communication failure. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
3018001 Primary FW bank signature invalid.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly)
3018002 Secondary FW bank signature invalid.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly)
3018003 CRTM corrupt image.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly)
3000007 Illegal software state (halted).
  1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
  2. Reseat the following components one at a time in the order shown, restarting the server each time:
  3. Replace the following components one at a time in the order shown, restarting the server each time:
3008001 System configuration invalid.
  1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
  2. Reseat the following components one at a time in the order shown, restarting the server each time:
  3. Replace the following components one at a time in the order shown, restarting the server each time:
3008002 Date, time, or both are incorrect.
  1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
  2. Reseat the following components one at a time in the order shown, restarting the server each time:
  3. Replace the following components one at a time in the order shown, restarting the server each time:
3008003 Firmware corrupt.
  1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
  2. Follow the UEFI recovery procedure in Recovering from a UEFI update failure.
  3. (Trained service technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly)
3008004 Three boot failure.
  1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
  2. Update the firmware to the latest level (see Firmware updatesfor more information).
  3. Reseat the following components one at a time in the order shown, restarting the server each time:
  4. Replace the following components one at a time in the order shown, restarting the server each time:
3048005 Booted secondary (backup) UEFI image. Set SW1–4 and SW1–5 to the primary position (see System-board switches).
3048006 Booted secondary (backup) UEFI image due to ABR.
  1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
  2. Follow the UEFI recovery procedure in Recovering from a UEFI update failure.
3138002 Boot configuration error.
  1. Run the Setup utility and remove any recent changes made to the settings (see Using the Setup utility).
  2. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
3008000 IMM communication failure.
  1. Reseat the blade server (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
  2. Update the IMM firmware (see Firmware updates).
  3. (Trained service technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
3008001 IMM incompatible firmware level.
  1. Reseat the blade server (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
  2. Update the IMM firmware (see Firmware updates).
  3. (Trained service technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
3008002 Configuration update to IMM failed.
  1. Reseat the blade server (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
  2. Update the IMM firmware (see Firmware updates).
  3. (Trained service technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
3008003 Configuration retrieval from IMM failed.
  1. Reseat the blade server (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
  2. Update the IMM firmware (see Firmware updates).
  3. (Trained service technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
3008004 IMM system event log full.

Clear system event logs using the Setup utility (see Setup utility menu.
3008005 IMM not detected.
  1. Reseat the blade server (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
  2. Update the IMM firmware (see Firmware updates).
  3. (Trained service technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
Parent topic: POST