Use this information to resolve hard disk drive problems.
IBM updates the support website with the latest tips and
techniques that you can use to resolve any problems. Go to the BladeCenter
support search website at http://www.ibm.com/supportportal/ to
see if any service bulletins have been generated. In the Search field,
type 7875, retain tip, and chassis.
Follow
the suggested actions in the order in which they are listed in the
Action column until the problem is solved.
- See Parts listing to determine which
components are consumable, structural, or CRU parts.
- If an action step is preceded by "(Trained technician only)," that
step must be performed only by a trained technician.
|
|---|
| Symptom |
Action |
|---|
| Not all storage drives are recognized by the Fixed
Disk or SAS Attached Disk diagnostic test. |
- Remove the storage drive that is indicated by the diagnostic tests.
See Removing and replacing blade server components.
- Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again.
See Diagnostic tools overview.
- If the Fixed Disk or SAS Attached Disk diagnostic test runs successfully,
replace the storage drive that you removed with a new one. See Removing and replacing blade server components.
|
| The blade server stops responding during the Fixed
Disk or SAS Attached Disk diagnostic test. |
- Remove the storage drive that was being tested when the blade
server stopped responding. See Removing and replacing blade server components.
- Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again
(see Diagnostic tools overview).
- If the Fixed Disk or SAS Attached Disk diagnostic test runs successfully,
replace the storage drive that you removed with a new one. See Removing and replacing blade server components.
|
| A storage drive passes the Fixed Disk or SAS Attached
Disk diagnostics test, but the problem remains. |
- Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again.
See Diagnostic tools overview.
- If the Fixed Disk or SAS Attached Disk diagnostic test runs successfully
but the storage drive continues to have a problem, replace the drive
with a new one.
|