Use this information to lookup and resolve keyboard or
mouse problems.
IBM updates the support website with the latest tips and
techniques that you can use to resolve any problems. Go to the BladeCenter
support search website at http://www.ibm.com/supportportal/ to
see if any service bulletins have been generated. In the Search field,
type 7875, retain tip, and chassis.
Follow
the suggested actions in the order in which they are listed in the
Action column until the problem is solved. The keyboard and mouse
are shared BladeCenter unit resources. First, make sure that the keyboard
and mouse are assigned to the blade server; then, see the following
table and Solving shared BladeCenter resource problems.
- See Parts listing to determine which
components are consumable, structural, or CRU parts.
- If an action step is preceded by "(Trained technician only)," that
step must be performed only by a trained technician.
|
|---|
| Symptom |
Action |
|---|
| All keyboard and mouse problems. |
- Make sure that the keyboard/video/mouse (KVM) select button LED
on the front of the blade server is lit, indicating that the blade
server is connected to the shared keyboard and mouse.
- Check the function of the shared BladeCenter unit resources (see Solving shared BladeCenter resource problems).
- Make sure that:
- The device drivers are installed correctly. See Updating firmware and device drivers
- The keyboard and mouse are recognized as USB, not PS/2, devices
by the blade server. Although the keyboard and mouse might be a PS/2-style
devices, communication with them is through USB in the BladeCenter
unit. Some operating systems allow you to select the type of keyboard
and mouse during installation of the operating system. If this is
the case, select USB.
- (Trained technician only) Replace the system-board assembly -
See Removing the system-board assembly and Installing the system-board assembly.
|