POST/UEFI diagnostic codes

Use this information to diagnose and resolve POST/UEFI error for the blade server.

UEFI/POST diagnostic error codes can be generated when the server starts up or while the server is running. UEFI/POST codes are logged in the IMM event log in the server.

For each event code, the following fields are displayed:

Event identifier
An identifier that uniquely identifies an event.
Event description
The logged message string that appears for an event.
Explanation
Additional information to explain why the event occurred.
Severity
An indication of the level of concern for the condition. The following severities can be displayed:
Table 1. Event severity levels.

Severity Description
Informational An informational message is something that was recorded for audit purposes, usually a user action or a change of states that is normal behavior.
Warning A warning is not as severe as an error, but if possible, the condition should be corrected before it becomes an error. It might also be a condition that requires additional monitoring or maintenance.
Error An error typically indicates a failure or critical condition that impairs service or an expected function.
User response
Indicate the actions that you should take to resolve the event.

Perform the steps listed in this section in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact IBM support.

The following is the list of the UEFI/POST error codes and suggested actions to correct the detected problems.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing to determine which components are consumable, structural, or CRU parts.
  • If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician.
Diagnostic code Message Description Action
I.11002 [I.11002] A processor mismatch has been detected between one or more processors in the system. One or More Mismatched Processors Detected.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
W.11004 [W.11004] A processor within the system has failed the BIST. Processor Self Test Failure Detected.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. (Trained technician only) If there are more than one microprocessor installed, swap the microprocessors. If the problem follows the affected microprocessor or there is only one microprocessor installed, replace the affected microprocessor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.1100B [S.1100B] CATERR(IERR) has asserted on processor %. Processor CATERR(IERR) has asserted.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Restart the server.
  3. Contact your IBM service representative for support.
(% = microprocessor number)
S.1100C [S.1100C] An uncorrectable error has been detected on processor %. Uncorrectable processor error detected.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Restart the server.
  3. Contact your IBM service representative for support.
(% = microprocessor number)
I.18005 [I.18005] A discrepancy has been detected in the number of cores reported by one or more processor packages within the system. Processors have mismatched number of cores.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.18006 [I.18006] A mismatch between the maximum allowed QPI link speed has been detected for one or more processor packages. Processors have mismatched QPI Speed.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.18007 [I.18007] A power segment mismatch has been detected for one or more processor packages. Processors have mismatched Power Segments.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.18008 [I.18008] Currently, there is no additional information for this event. Processors have mismatched Internal DDR3 Frequency.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.18009 [I.18009] A core speed mismatch has been detected for one or more processor packages. Processors have mismatched Core Speed.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.1800A [I.1800A] A mismatch has been detected between the speed at which a QPI link has trained between two or more processor packages. Processors have mismatched Bus Speed.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.1800B [I.1800B] A cache size mismatch has been detected for one or more processor packages. Processors have one or more cache levels with mismatched size.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.1800C [I.1800C] A cache type mismatch has been detected for one or more processor packages. Processors have one or more cache levels with mismatched type.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.1800D [I.1800D] A cache associativity mismatch has been detected for one or more processor packages. Processors have one or more cache levels with mismatched associativity.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.1800E [I.1800E] A processor model mismatch has been detected for one or more processor packages. Processors have mismatched Model Number.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.1800F [I.1800F] A processor family mismatch has been detected for one or more processor packages. Processors have mismatched Family.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
I.18010 [I.18010] A processor stepping mismatch has been detected for one or more processor packages. Processors of the same model have mismatched Stepping ID.
  1. Make sure the microprocessor is supported by the blade server. See http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  3. Run the Setup utility and select System Information → System Summary → Processor Details to view the microprocessor information to compare the installed microprocessor specifications.
  4. (Trained technician only) Remove and replace one of the microprocessors so that they both match (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
W.50001 [W.50001] A DIMM has been disabled due to an error detected during POST. DIMM Disabled.
  1. If the memory module was disabled due to a memory fault, follow the procedure for that event and restart the server.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, re-enable the memory modules using the Setup utility or the Advanced Settings Utility (ASU).
  3. (Trained technician only) Replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
S.51003

[S.51003] An uncorrectable memory error was detected in DIMM slot % on rank %.

[S.51003] An uncorrectable memory error was detected on processor % channel %. The failing DIMM within the channel could not be determined.

[S.51003] An uncorrectable memory error has been detected during POST.

 Fatal Memory Error Occurred.
  1. Refer to TIP H21455 for minimum code level.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  3. If the problem remains, replace the affected DIMMs (see Removing a memory module and Installing a memory module).
  4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly.
  6. (Trained technician only) Replace the affected microprocessor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
S.51006 [S.51006] A memory mismatch has been detected. Please verify that the memory configuration is valid. One or More Mismatched DIMMs Detected. Make sure that the DIMMs have been installed in the correct sequence (see Installing a memory module).
S.51009 [S.51009] No system memory has been detected. No Memory Detected.
  1. Make sure that there is at least one DIMM installed in the server.
  2. If there are no memory faults recorded in the logs and no DIMM connector error LEDs are lit, make sure that all DIMM connectors are enabled by using the Setup utility or the Advance Settings Utility (ASU).
  3. Reinstall all DIMMs in the correct population sequence (see Installing a memory module for more information).
W.58001 [W.58001] The PFA Threshold limit (correctable error logging limit) has been exceeded on DIMM number % at address %. MC5 Status contains % and MC5 Misc contains %. DIMM PFA Threshold Exceeded.
  1. Refer to TIP H21455 for minimum code level.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
  4. If the error still occurs on the same DIMM, replace the affected DIMM.
  5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  7. (Trained technician only) Replace the affected microprocessor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
  8. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.58007 [W.58007] Invalid memory configuration (Unsupported DIMM Population) detected. Please verify the memory configuration is valid. Unsupported DIMM Population.
  1. Reseat the DIMMs and restart the server (see Removing a memory module and Installing a memory module).
  2. Make sure that the DIMMs are installed in the proper sequence (see Installing a memory module).
S.58008 [S.58008] A DIMM has failed the POST memory test. DIMM Failed Memory Test.
  1. Refer to TIP H21455 for minimum code level.
  2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
  3. Install the affected memory modules (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a memory module for memory population sequence).
  4. If the error still occurs on the same memory module, replace the affected memory module.
  5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  6. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
  7. (Trained technician only) Replace the affected microprocessor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
W.580A1 [W.580A1] Invalid memory configuration for Mirror Mode. Please correct the memory configuration. Unsupported DIMM Population for Mirror Mode.
  1. If a DIMM connector error LED is lit on the system board, check the event logs and follow the procedure for that event and restart the server.
  2. Make sure that the DIMMs have been installed in the correct sequence for mirroring mode (see Installing a memory module).
W.580A2 [W.580A2] Invalid memory configuration for Sparing Mode. Please correct the memory configuration. Unsupported DIMM Population for Spare Mode.
  1. If a DIMM connector error LED is lit on the system board, check the event logs and follow the procedure for that event and restart the server.
  2. Make sure that the DIMMs have been installed in the correct sequence for sparing mode (see Installing a memory module).
I.580A4 [I.580A4] Memory population change detected. DIMM Population Change Detected. Information only. Memory has been added, moved, or changed.
I.580A5 [I.580A5] Mirror fail-over complete. DIMM number % has failed over to the mirrored copy. DIMM Mirror Fail-over Detected. Information only. Memory redundancy has been lost. Check the event log for uncorrected DIMM failure events (see Event logs).
I.580A6 [I.580A6] Memory spare copy has completed successfully. Spare Copy Complete. Information only. Memory redundancy or spare rank has been lost. Check the event log for uncorrected DIMM failure events (see Event logs).
I.58015 [I.58015] Memory spare copy initiated. Spare Copy Started. No action; information only.
W.68002 [W.68002] A CMOS battery error has been detected. CMOS Battery Fault.
  1. Reseat the battery.
  2. Clear the CMOS memory (see System-board switch).
  3. Replace the following components one at a time in the order shown, restarting the server each time:
S.68005 [S.68005] An error has been detected by the IIO core logic on Bus %. The Global Fatal Error Status register contains %. The Global Non-Fatal Error Status register contains %. Please check error logs for the presence of additional downstream device error data. Critical IOH-PCI Error.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Reseat the expansion cards (see Removing an I/O expansion card and Installing an I/O expansion card).
  3. Replace the following components one at a time in the order shown, restarting the server each time:
S.680B8 [S.680B8] Internal QPI Link Failure Detected. Internal QPI Link Failure Detected.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Inspect the microprocessor socket for foreign material, if the microprocessor socket contains any foreign material, remove the foreign material. If it is found damaged, (trained technician only) replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.680B9 [S.680B9] External QPI Link Failure Detected. External QPI Link Failure Detected.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Inspect the microprocessor socket for foreign material, if the microprocessor socket contains any foreign material, remove the foreign material. If it is found damaged, (trained technician only) replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.2011001 [S.2011001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %. PCI SERR Detected.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Reseat the expansion cards (see Removing an I/O expansion card and Installing an I/O expansion card).
  3. Replace the following components one at a time in the order shown, restarting the server each time:
S.2018001 [S.2018001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %. PCIe Uncorrected Error Detected.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Reseat the expansion cards (see Removing an I/O expansion card and Installing an I/O expansion card).
  3. Replace the following components one at a time in the order shown, restarting the server each time:
I.2018002 [I.2018002] The device found at Bus % Device % Function % could not be configured due to resource constraints. The Vendor ID for the device is % and the Device ID is %. OUT_OF_RESOURCES (PCI Option ROM).
  1. Run the Setup utility (see Using the Setup utility). Select Start Options from the menu and modify the boot sequence so that you change the load order of the optional-device ROM code.
  2. Run the Setup utility (see Using the Setup utility) and disable unused resource to make more space available:
    • Select Start Options
    • Select Planar Ethernet (PXE/DHCP) to disable the on-board Ethernet controller ROM.
    • Select Advanced Functions, followed by PCI Bus Control, and then PCI ROM Control Execution to disable the ROM of the adapters in the PCI slots.
    • Select Devices and I/O Ports to disable any of the on-board devices.
  3. If the problem remains, replace the following components one at a time in the order shown, restarting the server each time:
  4. See TIP H197144 http://www-947.ibm.com/ support/entry/portal/docdisplay? lndocid=migr-5084743 for more information.
I.2018003 [I.2018003] A bad option ROM checksum was detected for the device found at Bus % Device % Function %. The Vendor ID for the device is % and the Device ID is %. ROM CHECKSUM ERROR.
  1. Run the Setup utility (see Using the Setup utility). Select Start Options from the menu and modify the boot sequence so that you change the load order of the optional-device ROM code.
  2. Run the Setup utility (see Using the Setup utility) and disable unused resource to make more space available:
    • Select Start Options
    • Select Planar Ethernet (PXE/DHCP) to disable the on-board Ethernet controller ROM.
    • Select Advanced Functions, followed by PCI Bus Control, and then PCI ROM Control Execution to disable the ROM of the adapters in the PCI slots.
    • Select Devices and I/O Ports to disable any of the on-board devices.
  3. If the problem remains, replace the following components one at a time in the order shown, restarting the server each time:
S.3020007 [S.3020007] A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.3028002 [S.3028002] Boot permission timeout detected. Boot Permission Negotiation Timeout.
  1. Check the IMM event logs (see IMM error messages) for communication errors and follow the actions to resolve the error.
  2. Reseat the blade server (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
  3. If the problem remains, contact your IBM service representative for support.
S.3030007 [S.3030007] A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.3040007 [S.3040007] A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
I.3048005 [I.3048005] UEFI has booted from the backup flash bank. Booting Backup UEFI Image. Information only. Set SW1-5 to the on position to allow the server to boot from the backup UEFI (see System-board switch).
W.3048006 [W.3048006] UEFI has booted from the backup flash bank due to an Automatic Boot Recovery (ABR) event. Automated Boot Recovery, Booting Backup UEFI Image.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.3050007 [S.3050007] A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
W.305000A [W.305000A] An invalid date and time have been detected. RTC Date and Time Incorrect.
  1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings.
  2. Reseat the battery (see Removing the battery and Installing the battery).
  3. Replace the battery (see Removing the battery and Installing the battery).
S.3058004 [S.3058004] A Three Strike boot failure has occurred. The system has booted with default UEFI settings. POST failure has occurred! System booted with default settings.
  1. Undo any recent system changes, such as new settings or newly installed devices.
  2. Make sure that the server is attached to a reliable power source.
  3. Remove all hardware that is not supported by the server (see http://www.ibm.com /systems/info/x86servers/ serverproven/compat/us/).
  4. Update the firmware to the latest level (see Updating firmware and device drivers for more information).
  5. Make sure that the operating system is not corrupted.
  6. Run the Setup utility, save the configuration, and then restart the server.
  7. (Trained technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.3058009 [W.3058009] Driver health protocol: missing configuration. Requires change settings From F1. DRIVER HEALTH PROTOCOL: Missing Configuration. Requires Change Settings From F1.
  1. Select System Settings → Settings → Driver Health Status List and find a driver/controller reporting configuration required status.
  2. Search for the driver menu from System Settings and change the settings appropriately.
  3. Save the settings and restart the system.
W.305800A [W.305800A] Driver health protocol: Reports "failed" status controller. DRIVER HEALTH PROTOCOL: Reports 'Failed' Status Controller.
  1. Restart the system.
  2. If the problem persists, switch to the backup UEFI image or reload the current UEFI image.
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.305800B [W.305800B] Driver health protocol: Reports "reboot" required controller. DRIVER HEALTH PROTOCOL: Reports 'Reboot' Required Controller.
  1. No action required. The system will reboot at the end of POST.
  2. If the problem persists, switch to the backup UEFI image or reload the current UEFI image.
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.305800C [W.305800C] Driver health protocol: Reports "system shutdown" required controller. DRIVER HEALTH PROTOCOL: Reports 'System Shutdown' Required Controller.
  1. Restart the system.
  2. If the problem persists, switch to the backup UEFI image or reload the current UEFI image.
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.305800D [W.305800D] Driver health protocol: Disconnect controller failed. Requires "reboot". DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'.
  1. Restart the system.
  2. If the problem persists, switch to the backup UEFI image or reload the current UEFI image.
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.305800E [W.305800E] Driver health protocol: Reports invalid health status driver. DRIVER HEALTH PROTOCOL: Reports Invalid Health Status Driver.
  1. Restart the system.
  2. If the problem persists, switch to the backup UEFI image or reload the current UEFI image.
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.3060007 [S.3060007] A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
S.3070007 [S.3070007] A firmware fault has been detected in the UEFI image. Internal UEFI Firmware Fault Detected, System halted.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
S.3108007 [S.3108007] The default system settings have been restored. System Configuration Restored to Defaults.
  1. Check the IBM support website for an applicable retain tip or firmware update that applies to this error.
  2. If the settings differ from defaults, run the Setup utility, select Load Default Settings, and save the settings.
W.3808000 [W.3808000] An IMM communication failure has occurred. IMM Communication Failure.
  1. Reseat the blade server (see Removing the blade server from the BladeCenter unit and Installing the blade server in a BladeCenter unit).
  2. Update the IMM2 firmware (see Updating firmware and device drivers).
  3. (Trained technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.3808002 [W.3808002] An error occurred while saving UEFI settings to the IMM. Error Updating System Configuration to IMM.
  1. Run the Setup utility, save the configuration, and restart the server (see Using the Setup utility).
  2. Update the IMM2 firmware (see Updating firmware and device drivers).
  3. (Trained technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.3808003 [W.3808003] Unable to retrieve the system configuration from the IMM. Error Retrieving System Configuration from IMM.
  1. Run the Setup utility, save the configuration, and restart the server (see Using the Setup utility).
  2. Update the IMM2 firmware (see Updating firmware and device drivers).
  3. (Trained technician only) If the problem remains, replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
I.3808004 [I.3808004] The IMM System Event Log (SEL) is full. IPMI System Event Log is Full. Run the Setup utility to clear IMM2 logs and restart the server (see Using the Setup utility).
I.3818001 [I.3818001] The firmware image capsule signature for the currently booted flash bank is invalid. Current Bank CRTM Capsule Update Signature Invalid.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
I.3818002 [I.3818002] The firmware image capsule signature for the non-booted flash bank is invalid. Opposite Bank CRTM Capsule Update Signature Invalid.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
I.3818003 [I.3818003] The CRTM flash driver could not lock the secure flash region. CRTM Could not lock secure flash region.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.3818004 [S.3818004] The CRTM flash driver could not successfully flash the staging area. A failure occurred. CRTM Update Failed.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.3818005 [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted. CRTM Update Aborted.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
S.3818007 [S.3818007] The firmware image capsules for both flash banks could not be verified. CRTM image capsule could not be verified.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
  3. (Trained technician only) Replace the system board (see Removing the system-board assembly and Installing the system-board assembly).
W.381800D [W.381800D] TPM physical presence is in asserted state TPM physical presence is in asserted state.
  1. Complete the administrative tasks that require the TPM physical presence switch to be in the ON position.
  2. Restore the physical presence switch to the OFF position.
  3. Reboot the system.
  4. (Trained technician only) If the error continues, replace the system-board assembly (see Removing the system-board assembly and Installing the system-board assembly).
I.3868000 [I.3868000] BOFM: System reset performed to reset adapters. BOFM: System reset performed to reset adapters. No action; information only.
W.3868001 [W.3868001] BOFM: Reset loop avoided - Multiple resets not allowed. BOFM: Reset loop avoided - Multiple resets not allowed.
  1. Check the IBM support website for an applicable retain tip or firmware update (including adapters) that applies to this memory error.
  2. Contact your IBM service representative for support.
W.3868002 [W.3868002] BOFM: Error communicating with the IMM - BOFM may not be deployed correctly. BOFM: Error communicating with the IMM - BOFM may not be deployed correctly.
  1. Check the IBM support website for an applicable retain tip or firmware update (including adapters) that applies to this memory error.
  2. Contact your IBM service representative for support.
I.3868003 [I.3868003] BOFM: Configuration too large for compatibility mode. BOFM: Configuration too large for compatibility mode. No action; information only.
W.3938002 [W.3938002] A boot configuration error has been detected. Boot Configuration Error.
  1. Run the Setup utility (see Using the Setup utility), select Load Default Settings, and save the settings.
  2. Recover the server firmware (see Recovering from a UEFI update failure).
Parent topic: Diagnostics