IMM error codes in AMM

1. If the under voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events (see Event logs).
2. View the event log provided by the advanced management module for your BladeCenter chassis and resolve any power related errors that might be displayed.
3. If other modules or blade servers are logging the same issue, check the power supply for the BladeCenter chassis.
4. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove all expansion cards from the blade server (see Removing an I/O expansion card).
2. Remove all storage drives from the blade server (see Removing a solid state drive).
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove all expansion cards from the blade server (see Removing an I/O expansion card).
2. Remove all storage drives from the blade server (see Removing a solid state drive).
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. If the over voltage problem is occurring on all blade servers, look for other events in the log related to power and resolve those events.
2. View the event log provided by the advanced management module for your BladeCenter chassis and resolve any power-related errors that might be displayed.
3. If other modules or blade servers are logging the same issue, check the power supply for the BladeCenter chassis.
4. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove all expansion cards from the blade server (see Removing an I/O expansion card).
2. Remove all storage drives from the blade server (see Removing a solid state drive).
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

Information only.

1. Update the firmware for the service processor (BMC), BIOS, and firmware for the advanced management module.
2. Reseat the memory DIMMs (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
3. Reseat any expansion cards that are installed (see Removing an I/O expansion card and Installing an I/O expansion card).
4. (Trained service technician only) Replace the system board (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

• Change MM configuration setting to 1 GB.
  1. In the Setup utility, click System Settings > Devices and I/O Ports > MM Config Base.
  2. Set MM Config Base to 1 GB.
• Enable PCI 64-bit resource.
  1. In the Setup utility, click System Settings > Devices and I/O Ports > PCI 64-Bit Resource.
  2. Enable PCI 64-Bit Resource.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all the fans are on the BladeCenter chassis are running (see the documentation for your BladeCenter chassis).
4. Make sure Acoustics mode is not enabled on the BladeCenter chassis (see the documentation for your BladeCenter chassis).
5. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the CPU (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
6. Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Reseat the blade expansion unit (see Removing an expansion unit and Installing an expansion unit).
2. Replace the blade expansion unit (see Removing an expansion unit and Installing an expansion unit).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the CPU (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).

1. Reseat the IBM MAX5 expansion blade (see Removing an IBM MAX5 expansion blade and Installing an IBM MAX5 expansion blade).
2. Replace the IBM MAX5 expansion blade (see Removing an IBM MAX5 expansion blade and Installing an IBM MAX5 expansion blade).

1. Reseat the blade server in the BladeCenter chassis (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
2. Remove the blade server from the BladeCenter chassis and install an identical known good blade server in the BladeCenter chassis (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis). If the problem is related to a power supply, replace the power supply.
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.

1. Make sure that the latest firmware is being used (see Updating firmware and device drivers).
2. Reset the UEFI firmware settings to default values using the Setup utility (see Using the Setup utility).
3. Reseat the blade server in the BladeCenter chassis (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
4. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Verify that the scalability card is installed correctly (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or see Removing the 1-node speed burst card and Installing the 1-node speed burst card).
4. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
5. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
6. Replace the scalability card (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or see Removing the 1-node speed burst card and Installing the 1-node speed burst card).
7. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Verify that the scalability card is installed correctly (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or see Removing the 1-node speed burst card and Installing the 1-node speed burst card).
4. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
5. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
6. Replace the scalability card (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or see Removing the 1-node speed burst card and Installing the 1-node speed burst card).
7. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the operating-system event log and the system-event log because it might contain additional information (see Event logs).
2. Update the device drivers for the CFFh expansion card.
3. Reseat the blade server in the BladeCenter chassis (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
4. Reseat the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
5. Replace the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).

1. Check the operating-system event log and the system-event log because it might contain additional information (see Event logs).
2. Update the device drivers for the CIOh expansion card.
3. Reseat the blade server in the BladeCenter chassis (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
4. Reseat the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
5. Replace the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).

1. Check the operating-system event log and the system-event log because it might contain additional information (see Event logs).
2. Update the device drivers for the CIOv expansion card.
3. Reseat the blade server in the BladeCenter chassis (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
4. Reseat the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
5. Replace the expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).

1. Check the room ambient temperature to ensure that it is within the operating specifications for the chassis (see Features and specifications).
2. If an air filter is installed, make sure that it is cleaned or replaced (see the documentation for your BladeCenter chassis).
3. Make sure that all fan/blower modules are running. Replace fan modules if necessary (see the documentation for your BladeCenter chassis).
4. Make sure that a device or filler is installed in each bay in the front and rear of the chassis, and make sure that there is nothing covering the bays. Any missing components can cause a major reduction in airflow for the blade server (see the documentation for your BladeCenter chassis).

1. Check the room ambient temperature to ensure that it is within the operating specifications for the chassis (see Features and specifications).
2. If an air filter is installed, make sure that it is cleaned or replaced (see the documentation for your BladeCenter chassis).
3. Make sure that all fan/blower modules are running. Replace fan modules if necessary (see the documentation for your BladeCenter chassis).
4. Make sure that a device or filler is installed in each bay in the front and rear of the chassis, and make sure that there is nothing covering the bays. Any missing components can cause a major reduction in airflow for the blade server (see the documentation for your BladeCenter chassis).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. Make sure that each bay of the BladeCenter chassis contains either a device or a filler.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, or heat-sink fillers (see Parts listing - BladeCenter HX5).
6. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. Make sure that each bay of the BladeCenter chassis contains either a device or a filler.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, or heat-sink fillers (see Parts listing - BladeCenter HX5).
6. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. Make sure that each bay of the BladeCenter chassis contains either a device or a filler.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, or heat-sink fillers (see Parts listing - BladeCenter HX5).
6. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. Make sure that each bay of the BladeCenter chassis contains either a device or a filler.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, or heat-sink fillers (see Parts listing - BladeCenter HX5).
6. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).

1. Reseat the cap on the power sharing connector (see Blade server connectors - BladeCenter HX5).
2. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the event logs for other memory errors that might occur (see Event logs).
2. Reseat all of the memory modules in the blade server (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
3. Make sure all of the memory is enabled in the Setup utility (see Using the Setup utility). Notice which memory modules are disabled before you continue to the next step.
4. Replace the memory modules that were disabled in the Setup utility (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
5. (Trained service technician only) Replace the microprocessor that controls the failing memory module.
   Note: DIMM connectors 1 through 8 are controlled by the first microprocessor and DIMM connectors 9 through 16 are controlled by the second microprocessor.
   See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Check the event logs for other memory errors that might occur (see Event logs).
2. Reseat all of the memory modules in the blade server (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
3. Make sure all of the memory is enabled in the Setup utility (see Using the Setup utility). Notice which memory modules are disabled before you continue to the next step.
4. Replace the memory modules that were disabled in the Setup utility (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
5. (Trained service technician only) Replace the microprocessor that controls the failing memory module.
   Note: DIMM connectors 1 through 8 are controlled by the first microprocessor and DIMM connectors 9 through 16 are controlled by the second microprocessor.
   See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Check the event logs for other memory errors that might occur (see Event logs).
2. Reseat all of the memory modules in the blade server (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
3. Make sure all of the memory is enabled in the Setup utility (see Using the Setup utility). Notice which memory modules are disabled before you continue to the next step.
4. Replace the memory modules that were disabled in the Setup utility (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
5. (Trained service technician only) Replace the microprocessor that controls the failing memory module.
   Note: DIMM connectors 1 through 8 are controlled by the first microprocessor and DIMM connectors 9 through 16 are controlled by the second microprocessor.
   See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

Install the latest UEFI firmware (see Updating firmware and device drivers).

1. Make sure that the server contains the correct number of DIMMs of the correct DIMM type, in the correct order (see Installing a DIMM - BladeCenter HX5 for the correct order to install DIMMs).
2. Reseat the DIMMs (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
3. Install DIMMs in the correct order (see Installing a DIMM - BladeCenter HX5).
4. Replace any DIMMs not of the same type as the other DIMMs installed (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5). For information about supported DIMM types, see thehttp://www.ibm.com/ servers/eserver/serverproven/compat/us/.
5. Replace any failed DIMMs (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
6. Restart the blade server four times, using either the power button on the front of the blade server or the advanced management module web interface.
7. Remove the battery and reinstall the battery to clear CMOS memory and NVRAM. The real time clock will also be reset. See Removing the battery and Installing the battery.

1. Make sure that the server contains the correct number of DIMMs, in the correct order (see Installing a DIMM - BladeCenter HX5).
2. Reseat the DIMMs (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
3. Install DIMMs in the correct order (see Installing a DIMM - BladeCenter HX5).
4. Restart the blade server four times, using either the power button on the front of the blade server or the advanced management module web interface.
5. Remove the battery and reinstall the battery to clear CMOS memory and NVRAM. The real time clock will also be reset.

1. Run the Setup utility (see Using the Setup utility). Select Load Default Settings and save the settings. to recover the server firmware.
2. Reseat the blade server in the BladeCenter chassis (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).

1. Verify that the latest system firmware is installed (see Updating firmware and device drivers).
2. If an expansion card is installed in the blade server, verify that the firmware for each expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Event logs).
5. Remove each expansion card, one at a time until the error does not occur (see Removing an I/O expansion card).
6. Replace failing adapter and reinstall any other expansion cards that were removed (see Installing an I/O expansion card).
7. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Verify that the latest system firmware is installed (see Updating firmware and device drivers).
2. Verify that the firmware for the CFFh expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Event logs).
5. Reseat the CFFh expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Replace the CFFh expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
7. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Verify that the latest system firmware is installed (see Updating firmware and device drivers).
2. Verify that the firmware for the CIOh expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Event logs).
5. Reseat the CIOh expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Replace the CIOh expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
7. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Verify that the latest system firmware is installed (see Updating firmware and device drivers).
2. Verify that the firmware for the CIOv expansion card is up to date.
3. Run the Setup utility and restore system setting to defaults (see Using the Setup utility).
4. Check the event logs for other related error messages (see Event logs).
5. Reseat the CIOv expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
6. Replace the CIOv expansion card (see Removing an I/O expansion card and Installing an I/O expansion card).
7. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

Information only; no action is required.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. Make sure that each bay of the BladeCenter chassis contains either a device or a filler.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, or heat-sink fillers (see Parts listing - BladeCenter HX5).
6. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).
7. (Trained service technician only) Replace the microprocessor. See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. Make sure that each bay of the BladeCenter chassis contains either a device or a filler.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, or heat-sink fillers (see Parts listing - BladeCenter HX5).
6. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).
7. (Trained service technician only) Replace the microprocessor. See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Make sure that the room temperature is within the operating specifications (see Features and specifications).
2. Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked.
3. Make sure that all of the fans on the BladeCenter chassis are running.
4. Make sure that each bay of the BladeCenter chassis contains either a device or a filler.
5. Make sure that the blade server is not missing any heat sinks, DIMMs, or heat-sink fillers (see Parts listing - BladeCenter HX5).
6. (Trained service technician only) Make sure that the microprocessor heat sink is properly attached to the microprocessor (see Installing a microprocessor and heat sink).
7. (Trained service technician only) Replace the microprocessor. See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Swap one of the DIMMs with a DIMM of the same size and type from another channel (see Installing a DIMM - BladeCenter HX5. For example, if a problem occurs on DIMM 1 and DIMM 4, swap DIMM 1 with a similar DIMM in slot 9.
4. Enable all affected DIMMs using the Setup utility.
5. If the failure remains on the original DIMM slots, replace the DIMM that was not moved. If the failure follows the DIMM that was moved, replace the DIMM that was swapped.
6. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, (Trained service technician only) replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2. Swap one of the DIMMs with a DIMM of the same size and type from another channel (see Installing a DIMM - BladeCenter HX5. For example, if a problem occurs on DIMM 1 and DIMM 4, swap DIMM 1 with a similar DIMM in slot 9.
3. Enable all affected DIMMs using the Setup utility.
4. If the failure remains on the original DIMM slots, replace the DIMM that was not moved. If the failure follows the DIMM that was moved, replace the DIMM that was swapped.
5. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, (Trained service technician only) replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2. Swap one of the DIMMs with a DIMM of the same size and type from another channel (see Installing a DIMM - IBM MAX5.
3. Enable all affected DIMMs using the Setup utility.
4. If the failure remains on the original DIMM slots, replace the DIMM that was not moved. If the failure follows the DIMM that was moved, replace the DIMM that was swapped.
5. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, (Trained service technician only) replace the system-board assembly (see Removing an IBM MAX5 expansion blade and Installing an IBM MAX5 expansion blade).

1. Remove the blade server from the BladeCenter chassis; then, reinstall it.
2. Reseat all the optional devices installed in the blade server one device at a time, restarting the blade server each time, to determine where the problem is located.
3. Remove optional devices from the blade server one at a time to determine where the problem is located.
4. Replace the following components one at a time, in the order shown, restarting the blade server each time:
   1. All optional devices installed in the blade server
   2. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Reseat the scalable blade complex (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
2. Reseat the scalability expansion card (see Removing the 2-node scalability card and Installing the 2-node Scalability card).
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Reseat the operator control panel (see Removing the control panel and Installing the control panel).
2. Replace the operator control panel (see Removing the control panel and Installing the control panel).

1. Reseat the scalable blade complex (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
2. Reseat the scalability expansion card (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or Removing the 1-node speed burst card and Installing the 1-node speed burst card).
3. Update the firmware for the blade server (see Updating firmware and device drivers).
4. Replace the scalability expansion card (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or Removing the 1-node speed burst card and Installing the 1-node speed burst card).
5. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Reseat the scalable blade complex (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
2. Reseat the scalability expansion card (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or Removing the 1-node speed burst card and Installing the 1-node speed burst card).
3. Attempt to create the hardware partition again (see Working with a scalable blade complex).
4. Update the firmware for the blade server (see Updating firmware and device drivers).
5. Replace the scalability expansion card (see Removing the 2-node scalability card and Installing the 2-node Scalability card, or Removing the 1-node speed burst card and Installing the 1-node speed burst card).
6. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Reseat the battery for the storage interface card.
2. Replace the battery for the storage interface card.

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician only) Replace the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
5. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check to see if a power module has been removed or replaced and ensure the power modules are installed and functioning properly (see the Installation and User's Guide for your chassis).
2. If this warning message is not a result of power redundancy state changes, and there are no other indications of chassis power issues, (trained service technician only) replace the system board assembly (see Removing an IBM MAX5 expansion blade and Installing an IBM MAX5 expansion blade).

Information only; no action is required.

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a DIMM - BladeCenter HX5 for memory population sequence).
4. Enable all affected DIMMs using the Setup utility.
5. If the failure remains on the original DIMM slots, replace the DIMM that was not moved. If the failure follows the DIMM that was moved, replace the DIMM that was swapped.
6. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, (Trained service technician only) replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the operating system event log for any related errors and resolve those errors. If you cannot resolve those errors, contact the appropriate service provider for the software.
2. Check the application log for any related errors and resolve those errors. If you cannot resolve those errors, contact the applicable service provider for the software.
3. Check the IBM Support web page for any service bulletins that might be related to this problem.

1. If this error is occurring on a blade server operating in stand-alone mode, update the FPGA firmware.
2. If this error is occurring on a blade server that is part of a scalable blade complex operating in single partition mode, make sure that the firmware for all IMMs and Field Programmable Gate Arrays (FPGAs) are at the same level in the blade complex.

1. Check the system event log for any memory errors that might be related to the specified DIMM and resolve those errors.
2. Enable the DIMM connector for the specified DIMM using the Setup utility or the Advanced Settings Utility (ASU) (see Using the Setup utility or Using the Advanced Settings Utility (ASU)).
3. Reseat the affected DIMM (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5) and enable the DIMM connector (see step 2).
4. Save the settings and exit from the Setup utility.

1. Check the system event log for any memory errors that might be related to the specified DIMM and resolve those errors.
2. Enable the DIMM connector for the specified DIMM using the Setup utility or the Advanced Settings Utility (ASU) (see Using the Setup utility or Using the Advanced Settings Utility (ASU)).
3. Reseat the affected DIMM (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5) and enable the DIMM connector (see step 2).
4. Save the settings and exit from the Setup utility.

1. Check the system event log for any memory errors that might be related to the specified DIMM and resolve those errors.
2. Enable the DIMM connector for the specified DIMM using the Setup utility or the Advanced Settings Utility (ASU) (see Using the Setup utility or Using the Advanced Settings Utility (ASU)).
3. Reseat the affected DIMM (see Removing a DIMM - IBM MAX5 expansion blade and Installing a DIMM - IBM MAX5) and enable the DIMM connector (see step 2).
4. Save the settings and exit from the Setup utility.

1. If you have a PCI adapter in your blade server, verify that the PCI adapter is supported in the blade server. For a list of supported optional devices for the blade server, see the http://www.ibm.com/servers/eserver/serverproven/compat/us/.
2. Reseat the PCI adapter (see Removing an I/O expansion card and Installing an I/O expansion card).

1. (Trained service personnel only) Remove the blade server and reseat the processors (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. (Trained service personnel only) Remove the blade server and reseat the processors (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. (Trained service personnel only) Remove the blade server and reseat the processors (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. (Trained service personnel only) Remove the blade server and reseat the processors (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. (Trained service personnel only) Remove the blade server and reseat the processor (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. (Trained service personnel only) Remove the blade server and reseat the processors (see Removing a microprocessor and heat sink and Installing a microprocessor and heat sink).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Refer to TIP H21455 for minimum code level.
2. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
3. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a DIMM - BladeCenter HX5 for memory population sequence).
4. If the error still occurs on the same DIMM, replace the affected DIMM (as indicated by the error LEDs on the system board or the event logs).
5. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, (trained service technician only) replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see Installing a DIMM - BladeCenter HX5 for memory population sequence).
3. If the error still occurs on the same DIMM, replace the affected DIMM (as indicated by the error LEDs on the system board or the event logs).
4. If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector is damaged, (trained service technician only) replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Replace the storage drive (see Removing a solid state drive and Installing a solid state drive).
2. Rebuild the RAID array (see Using the LSI Logic Configuration Utility program).

1. If you have a PCI adapter in your blade server, verify that the PCI adapter is supported in the blade server. For a list of supported optional devices for the blade server, see the http://www.ibm.com/servers/eserver/serverproven/compat/us/.
2. Reseat the PCI adapter (see Removing an I/O expansion card and Installing an I/O expansion card).

This error occurs when the service processor (IMM) firmware is corrupted and has reverted to a previous version of the firmware.

For more information about updating the firmware and the preferred methods, see Firmware Update Best Practices at http://www-947.ibm.com/support/entry/portal/docdisplay?brand=5000020&lndocid=MIGR-5082923.

1. Verify that the latest system firmware is installed (see Updating firmware and device drivers).
2. (Trained service technician only) Replace the microprocessors one at a time (see Removing a microprocessor and heat sink and Removing a microprocessor and heat sink).
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Verify that the latest system firmware is installed (see Updating firmware and device drivers).
2. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Verify that the latest system firmware is installed (see Updating firmware and device drivers).
2. (Trained service technician only) Replace microprocessor X (see Removing a microprocessor and heat sink and Removing a microprocessor and heat sink).
3. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the event log for errors related to hard drive faults. See Event logs for more information.
2. Replace the storage drive that has a fault (see Removing a solid state drive and Installing a solid state drive).
3. Rebuild the RAID array (see Using the LSI Logic Configuration Utility program).

If you receive this error code for a blade server configuration that includes an IBM MAX5 expansion blade, multiple DIMMs might have been disabled. After you replace the mismatched DIMM, make sure that all DIMMs have been enabled using the Setup utility (see Using the Setup utility) or using the Advanced Settings Utility (see Using the Advanced Settings Utility (ASU)).

If you receive this error code for a blade server configuration that includes an IBM MAX5 expansion blade, multiple DIMMs might have been disabled. After you replace the mismatched DIMM, make sure that all DIMMs have been enabled using the Setup utility (see Using the Setup utility) or using the Advanced Settings Utility (see Using the Advanced Settings Utility (ASU)).

If you receive this error code for a blade server configuration that includes an IBM MAX5 expansion blade, multiple DIMMs might have been disabled. After you replace the mismatched DIMM, make sure that all DIMMs have been enabled using the Setup utility (see Using the Setup utility) or using the Advanced Settings Utility (see Using the Advanced Settings Utility (ASU)).

If you receive this error code for a blade server configuration that includes an IBM MAX5 expansion blade, multiple DIMMs might have been disabled. After you replace the mismatched DIMM, make sure that all DIMMs have been enabled using the Setup utility (see Using the Setup utility) or using the Advanced Settings Utility (see Using the Advanced Settings Utility (ASU)).

1. Check the event logs for other related error messages (see Event logs).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician) Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).

1. Check the event logs for other related error messages (see Event logs).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician) Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).

1. Check the event logs for other related error messages (see Event logs).
2. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
3. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.
4. (Trained service technician) Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).

1. Update the firmware for the service processor (BMC), BIOS, and firmware for the advanced management module.
2. Reseat the memory DIMMs and any expansion cards (see Removing and replacing Tier 1 customer replaceable units (CRUs)).
3. (Trained service technician only) Replace the system board (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Remove the blade server and ensure the processors are installed correctly (see Installing a microprocessor and heat sink).
2. Check the event logs for other related error messages (see Event logs).
3. Verify that the system is running the latest UEFI firmware (see Updating firmware and device drivers).
4. Run the Setup utility (see Using the Setup utility).
   1. Make sure that both processors are displayed by the system.
   2. Load the default settings.
   3. Go to the System Settings menu and make sure the processor is enabled.

1. Reseat the blade server (see Removing the blade server from the BladeCenter chassis and Installing a blade server in a BladeCenter chassis).
2. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the event logs for other memory errors that might occur (see Event logs).
2. Reseat all of the memory modules in the blade server (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
3. Make sure all of the memory is enabled in the Setup utility (see Using the Setup utility). Notice which memory modules are disabled before you continue to the next step.
4. Replace the memory modules that were disabled in the Setup utility (see Removing a DIMM - BladeCenter HX5 and Installing a DIMM - BladeCenter HX5).
5. (Trained service technician only) Replace the microprocessor that controls the failing memory module.
   Note: DIMM connectors 1 through 8 are controlled by the first microprocessor and DIMM connectors 9 through 16 are controlled by the second microprocessor.
   See Removing a microprocessor and heat sink and Installing a microprocessor and heat sink.
6. (Trained service technician only) Replace the system-board assembly (see Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5).

1. Check the IBM MAX5 expansion blade for any lit error LEDs.
2. Reseat the IBM MAX5 expansion blade (see Removing an IBM MAX5 expansion blade and Installing an IBM MAX5 expansion blade).
3. If the error still occurs, replace the IBM MAX5 expansion blade (see Removing an IBM MAX5 expansion blade and Installing an IBM MAX5 expansion blade).