Storage drive problems - BladeCenter HX5

Use this information to resolve storage drive problems.

IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support search website and search for the terms http://www.ibm.com/search/csass/search?sn=mh&q=7872%20retain%20tip%20hard%20disk%20drive&lang=en&cc=us&en=utf to see if any service bulletins have been generated.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

See Parts listing - BladeCenter HX5 to determine which components are CRUs and which components are FRUs. If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom	Action
Not all storage drives are recognized by the Fixed Disk or SAS Attached Disk diagnostic test.	Remove the storage drive that is indicated by DSA. See Removing and replacing blade server components. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again. See Diagnostic tools overview. If the Fixed disk or SAS Attached Disk diagnostic test runs successfully, replace the storage drive that you removed with a new one. See Removing and replacing blade server components.
The blade server stops responding during the Fixed Disk or SAS Attached Disk diagnostic test.	Remove the storage drive that was being tested when the blade server stopped responding. See Removing and replacing blade server components. Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again (see Diagnostic tools overview). If the Fixed drive or SAS Attached Disk diagnostic test runs successfully, replace the storage drive that you removed with a new one. See Removing and replacing blade server components.
A storage drive passes the Fixed Disk or SAS Attached Disk diagnostics test, but the problem remains.	Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again. See Diagnostic tools overview. If the Fixed drive or SAS Attached Disk diagnostic test runs successfully but the storage drive continues to have a problem, replace the drive with a new one.