Intermittent problems

Use this information to resolve intermittent problems with the blade server.

IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support search website and search for the terms to see if any service bulletins have been generated.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • See Parts listing - BladeCenter HX5 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom Action
A problem occurs only occasionally and is difficult to diagnose.
  1. Check the AMM and IMM event logs for an error message (see Event logs).
  2. Make sure that:
    • When the blade server is turned on, air is flowing from the rear of the BladeCenter chassis at the blower grille. If there is no airflow, the blower is not working. This causes the blade server to overheat and shut down.
    • The storage drives are configured correctly.
  3. See Solving undetermined problems.