Keyboard or mouse problems - BladeCenter HX5

Use this information to look up and resolve keyboard or mouse problems.

IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support search website and search for the terms http://www.ibm.com/search/csass/search?sn=mh&q=7872%20retain%20tip%20keyboard%20mouse&lang=en&cc=us&en=utf to see if any service bulletins have been generated.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. The keyboard and mouse are shared BladeCenter chassis resources. First, make sure that the keyboard and mouse are assigned to the blade server; then, see the following table and Solving shared BladeCenter resource problems.

See Parts listing - BladeCenter HX5 to determine which components are CRUs and which components are FRUs. If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
All keyboard and mouse problems.	Make sure that the keyboard/video/mouse select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared keyboard and mouse. Check the function of the shared BladeCenter chassis resources (see Solving shared BladeCenter resource problems). Make sure that: The device drivers are installed correctly. See Updating firmware and device drivers. The keyboard and mouse are recognized as USB, not PS/2, devices by the blade server. Although the keyboard and mouse might be a PS/2-style devices, communication with them is through USB in the BladeCenter chassis. Some operating systems allow you to select the type of keyboard and mouse during installation of the operating system. If so, select USB. (Trained service technician only) Replace the system-board assembly. See Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5.

See Parts listing - BladeCenter HX5 to determine which components are CRUs and which components are FRUs.
If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.

Symptom

Action

All keyboard and mouse problems.

Make sure that the keyboard/video/mouse select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared keyboard and mouse.
Check the function of the shared BladeCenter chassis resources (see Solving shared BladeCenter resource problems).
Make sure that:
- The device drivers are installed correctly. See Updating firmware and device drivers.
- The keyboard and mouse are recognized as USB, not PS/2, devices by the blade server. Although the keyboard and mouse might be a PS/2-style devices, communication with them is through USB in the BladeCenter chassis. Some operating systems allow you to select the type of keyboard and mouse during installation of the operating system. If so, select USB.
(Trained service technician only) Replace the system-board assembly. See Removing the system-board assembly - BladeCenter HX5 and Installing the system-board assembly - BladeCenter HX5.