Optical drive (CD or DVD) test

Use this information to diagnose and resolve optical drive test errors.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • See Parts listing - BladeCenter HX5 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Error code Description Action
215-000-xxx Passed the optical drive self test.  
215-801-xxx Aborted the optical drive self test because it was unable to communicate with the device driver.
  1. Make sure that the DSA code is at the latest level, and upgrade if necessary; then, run the test again (see Diagnostic tools overview). The latest code can be found IBM support website at http://www.ibm.com/systems/ support/supportsite.wss/docdisplay? brandind=5000008&lndocid=SERV-DSA.
  2. Make sure that the cable for the optical drive is securely connected at both ends of the cable, then; tighten any loose connections. See your BladeCenter documentation for information about replacing the optical drive (media tray).
  3. Make sure that the cable for the optical drive is not damaged, then; replace the cable if damage is present. See your BladeCenter documentation for information about replacing the optical drive.
  4. Run the test again. See Diagnostic tools overview.
  5. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.
  6. Make sure that the system firmware level is at the latest level and upgrade if necessary; then, run the test again. The installed firmware level can be found in the DSA log within the Firmware/VPD section for this component. The latest level firmware for this component can be found on the IBM support website at http://www.ibm.com/support/ fixcentral/systemx/groupView? query.productGroup=ibm%2FBladeCenter.
  7. Run the test again. See Diagnostic tools overview.
  8. Replace the CD or DVD drive. See your BladeCenter chassis documentation for information about replacing the optical drive (media tray).
  9. Collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to Getting help and technical assistance.
215-802-xxx Aborted the optical drive self test due to media tray being open.
  1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Run the test again. See your BladeCenter chassis documentation for information about the optical drive (media tray).
  2. Run the test again. See Diagnostic tools overview.
  3. Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections. See your BladeCenter documentation for information about the optical drive (media tray).
  4. Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present. See your BladeCenter documentation for information about the optical drive (media tray).
  5. Run the test again. See Diagnostic tools overview.
  6. Make sure that the DSA code is at the latest level, upgrade if necessary. The latest code can be found at http://www.ibm.com/systems/ support/supportsite.wss/docdisplay? brandind=5000008&lndocid=SERV-DSA
  7. Run the test again. See Diagnostic tools overview.
  8. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.
  9. Run the test again. See Diagnostic tools overview.
  10. Replace the CD or DVD drive (media tray). See your BladeCenter documentation for information about replacing the optical drive.
  11. Collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to Getting help and technical assistance.
215-803-xxx Failed the optical drive self test due to the disk possibly being in use by the system.
  1. Wait for the system activity to stop; then, run the test again. See Diagnostic tools overview.
  2. Turn off and turn on the system, then; run the test again. See Turning off the blade server, Turning on the blade server and Diagnostic tools overview.
  3. If the component failure remains, see your BladeCenter chassis documentation for information about replacing the optical drive (media tray).
  4. Collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to Getting help and technical assistance.
215-901-xxx Aborted the optical drive self test because the drive media was not detected.
  1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized; then, run the test again. See Diagnostic tools overview.
  2. Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections. See your BladeCenter documentation for information about the optical drive (media tray).
  3. Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present. See your BladeCenter documentation for information about the optical drive (media tray).
  4. Run the test again. See Diagnostic tools overview.
  5. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.
  6. Run the test again. See Diagnostic tools overview.
  7. Replace the CD or DVD drive. See your BladeCenter chassis documentation for information about replacing the optical drive (media tray).
  8. Collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to Getting help and technical assistance.
215-902-xxx Failed the optical drive self test due to a read miscompare.
  1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized; then, run the test again. See Diagnostic tools overview.
  2. Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections. See your BladeCenter documentation for information about the optical drive (media tray).
  3. Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present. See your BladeCenter documentation for information about the optical drive (media tray).
  4. Run the test again. See Diagnostic tools overview.
  5. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.
  6. Run the test again. See Diagnostic tools overview.
  7. Replace the CD or DVD drive. See your BladeCenter chassis documentation for information about replacing the optical drive (media tray).
  8. Collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to Getting help and technical assistance.
215-903-xxx Aborted the optical drive self test because the drive could not be accessed.
  1. Insert a new CD or DVD into the optical drive and wait for 15 seconds for the media to be recognized; then, run the test again. See Diagnostic tools overview.
  2. Make sure that the cable for the optical drive is securely connected at both ends of the cable. See your BladeCenter documentation for information about the optical drive (media tray).
  3. Make sure that the cable for the optical drive is not damaged; then, replace the cable if damage is present. See your BladeCenter documentation for information about replacing the optical drive (media tray).
  4. Make sure that the DSA code is at the latest level and upgrade if necessary; then, run the test again. The latest code can be found on the IBM support website at http://www.ibm.com/systems/ support/supportsite.wss/docdisplay? brandind=5000008&lndocid=SERV-DSA.
  5. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.
  6. Run the test again. See Diagnostic tools overview.
  7. Replace the CD or DVD drive. Refer to your BladeCenter chassis documentation for information about replacing the drive.
  8. Collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to Getting help and technical assistance.
215-904-xxx Failed the optical drive self test due to a possible read error.
  1. Insert a new CD or DVD into the optical drive and wait for 15 seconds for the media to be recognized; then, run the test again. See Diagnostic tools overview.
  2. Make sure that the cable for the optical drive is securely connected at both ends of the cable. See your BladeCenter documentation for information about the optical drive (media tray).
  3. Make sure that the cable for the optical drive is not damaged; then, replace the cable if damage is present. See your BladeCenter documentation for information about replacing the optical drive (media tray).
  4. Run the test again. See Diagnostic tools overview.
  5. For additional troubleshooting information, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.
  6. Run the test again. See Diagnostic tools overview.
  7. Replace the CD or DVD drive. See your BladeCenter documentation for information about replacing the optical drive (media tray).
  8. Collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, go to Getting help and technical assistance.
Parent topic: IBM Dynamic System Analysis