Optional-device problems

Use this information to diagnose and resolve optional-device problems.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • See Parts listing - BladeCenter HX5 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom Action
An IBM optional device that was just installed does not work.
  1. Make sure that:
    • The device is designed for the blade server. See http://www.ibm.com/ servers/eserver/serverproven/compat/us/.
    • You followed the installation instructions that came with the device and the device is installed correctly. See the instructions that came with the device.
    • You have not loosened any other installed devices or cables.
    • You updated the configuration information in the Setup utility program. Whenever memory or any other device is changed, you must update the configuration. See Using the Setup utility.
  2. If the device comes with its own test instructions, use those instructions to test the device.
  3. Reseat the device that you just installed.
  4. Replace the device that you just installed.