Service processor problems

Use this information to diagnose and resolve service processor problems for the blade server.

IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support search website and search for the terms to see if any service bulletins have been generated.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • See Parts listing - BladeCenter HX5 to determine which components are CRUs and which components are FRUs.
  • If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician.
Symptom Action
The management module reports a general monitor failure. Disconnect the BladeCenter chassis from all electrical sources, wait for 30 seconds, reconnect the BladeCenter chassis to the electrical sources, and restart the blade server. If the problem remains, see Solving undetermined problems.