If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
To open an online service request, go to the Service requests and PMRs website. Be prepared to provide information about any error codes and collected data and the problem determination procedures that you have used.